Data Deletion
Request the permanent removal of your PayXT account and associated information.
Your Right to Delete
At PayXT, we believe your data belongs to you. If you no longer wish to use our services, you have the right to request the complete and permanent deletion of your account and all associated personal data stored on our servers.
What gets deleted?
- Your PayXT account login credentials (email/password or linked sign-in).
- Your business profile information (business name, support phone, and related settings).
- Your Stripe Connect linkage stored in PayXT (this does not delete your Stripe account itself).
- Your saved quick services, frequent payers, tax and convenience-fee settings.
- Invoice records stored in PayXT for your account.
Important Note Regarding Financial Records
PayXT is a software interface, not a payment processor. Deleting your PayXT account does not delete your financial transaction history, customer payment records, or bank payout data held by Stripe. That information is retained by Stripe for tax and compliance purposes. Manage processor data in your Stripe Dashboard. Also cancel your App Store or Google Play subscription separately if you no longer want to be billed.
How to Delete Your Account
The fastest way is in the mobile app. You can also contact support; we process verified deletion requests within 7 business days.
Via the App (recommended)
Open PayXT → Settings → Delete account, confirm the prompts, and re-authenticate if asked. This permanently removes your PayXT account data.
Via Contact Form
Navigate to our Contact Us page and submit a message with the subject line "Account Deletion Request." Use the email or phone on your PayXT account so we can verify identity.
Go to Contact Form →Contact Information
If you have any questions regarding data retention, please contact our privacy team:
DTLA Professional Services, LLC
770 S Grand Ave
Los Angeles, CA 90017
Phone: 213-444-2224