Support Center

Guides for getting set up, sending payment links, managing fees and taxes, and handling your account.

Settings & Tutorial

Connect Stripe, set tax and convenience fees, save quick services and frequent payers, and learn how payment links work.

FAQ

Quick answers on the 7-day trial, fees, link open limits, sample data, refunds, Stripe Connect, and account deletion.

Submit a Ticket

Need technical assistance or account help? Fill out our secure contact form and our support team will get back to you.

Popular topics

How PayXT works

Invoice → Stripe link → SMS → paid

Registration & 7-day trial

Sign up, PayXT Pro, cancel anytime

Connecting Stripe

Stripe Connect bank onboarding

Payers, services & sample data

Save up to 5 of each in Settings

Fees & taxes

Subscription vs Stripe vs tax toggle

Payment link limits

Up to 10 opens on shortened links

Refunds & payments

Client refunds via Stripe; sub via stores

Delete account

Settings → Delete account

Pricing

7-day trial, then $14.99/month

Still need help?

If you cannot find the answer in our documentation, you can reach out to us directly by phone. Our Sona AI assistant can help route your call or take your information efficiently.

Support Line

213-444-2224

Support Hours

Monday - Friday

9:00 AM - 6:00 PM (PST)

Closed on major US holidays.

Mailing Address

DTLA Professional Services, LLC

770 S Grand Ave

Los Angeles, CA 90017

Refund Policy · Data Deletion · Download App

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